Last updated : April 02, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service.
We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Developer Information :
This Privacy Policy applies to the IM10 mobile application and services operated and managed by MeshBA Solutions LLP.
IM10 is a sports ecosystem platform that enables athletes, schools, academies, and sports organizations to share sports-related content, videos, and updates.
Developer / Company Name : MeshBA Solutions LLP
Website : https://im10.in
Contact Email : contact@im10.app
Personal Identification Information :
We may collect personal identification information from users in various ways, including, but not limited to, when users visit our app, register on the app, and in connection with other activities, services, features, or resources we make available on our app. Users may be asked for, as appropriate, first name, last name, and phone number. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain app-related activities.
Non-personal Identification Information :
We may collect non-personal identification information about users whenever they interact with our app. Non-personal identification information may include the browser name, the type of device, and technical information about users' means of connection to our app, such as the operating system and the Internet service providers utilized and other similar information.
How We Use Collected Information :
IM10 may collect and use users' personal information for the following purposes :
- To improve customer service : Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience : We may use information in the aggregate to understand how our users as a group use the services and resources provided on our app.
- To improve our app : We may use feedback you provide to improve our products and services.
How We Protect Your Information :
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, and data stored on our app.
Children's Privacy :
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Delete Your Personal Data or account :
You have the right to delete or request that We assist in deleting your Account or Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may Contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Changes to This Privacy Policy :
IM10 has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms :
By using this app, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our app. Your continued use of the app following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact Us :
If you have any questions about this Privacy Policy, You can contact us :
Effective Date: 1 January 2026
Last Updated: 1 June 2026
Privacy Summary
IM10 is committed to protecting the privacy and safety of all users, academies, parents, and students using our platform.
IM10:
- Collects only the information necessary to operate the platform and services
- Does not sell personal data to advertisers or third parties
- Protects student-related content through restricted access systems
- Requires academies and schools to obtain parental consent before sharing student content
- Uses OTP-based authentication and secure cloud infrastructure
- Allows users to request correction or deletion of their data at any time
1. Who We Are
IM10 is a digital sports platform operated by MeshBA Ltd, a company registered in Kenya, providing mobile applications, video hosting solutions, and sports content services for academies, schools, athletes, and sports organizations.
Company Name: MeshBA Ltd (Trading as IM10)
Registered Office: AK 119, Slip Road Off Waiyaki Way, Westlands, Nairobi, Kenya
Email: contact@im10.app
Website: www.im10.app
2. Scope of This Policy
This Privacy Policy applies to:
- Users of the IM10 website and mobile applications
- Sports academies and schools using IM10 services
- Parents and guardians accessing student-related content
- Students and athletes featured on the platform
- Individuals contacting IM10 through email, WhatsApp, or social media
This Policy does not apply to third-party platforms or external websites linked through IM10 services.
3. Information We Collect
3.1 Information Provided by Users
We may collect:
- Name
- Phone number
- Email address
- Academy or school information
- Student/player details shared by academies
- Photos and videos uploaded to the platform
- Billing and payment references
- Support and communication records
3.2 Information Collected Automatically
When using IM10 services, we may automatically collect:
- Device type and operating system
- IP address and general location information
- App usage statistics and interactions
- System performance and crash logs
3.3 Sensitive Data
IM10 does not intentionally collect or process:
- Biometric data
- Health records
- Government identification numbers
- Financial account credentials
- Information related to religion, ethnicity, political views, or sexual orientation
4. How We Use Information
We use personal information to:
- Create and manage accounts
- Deliver academy mobile applications and platform services
- Publish and organize sports-related content
- Process subscriptions and payments
- Provide customer support
- Improve platform performance and security
- Send important service-related notifications
- Comply with applicable legal obligations
IM10 does not use personal information for automated decision-making or profiling.
5. Student and Minor Privacy
Protecting student and minor data is a core priority for IM10.
5.1 Parent and Guardian Consent
Partner academies and schools are responsible for obtaining appropriate consent from parents or legal guardians before uploading or sharing student-related content on the platform.
For the purposes of this Policy, a child or minor refers to any individual under the age of eighteen (18) years, or such higher age threshold as may be required under applicable local laws.
5.2 Restricted Access to Student Content
- General platform content may be accessible through OTP-based login systems.
- Content featuring enrolled students, training sessions, player performances, and academy-specific activities will be accessible only through dedicated student or parent login accounts.
- Student-related content is not intended for unrestricted public access.
5.3 No Direct Registration by Children
Children cannot independently create IM10 accounts. Student profiles must be created or managed by authorized academies, schools, parents, or guardians.
5.4 No Advertising Profiling
IM10 does not use student content for advertising targeting, facial recognition, or biometric profiling.
6. Lawful Basis for Processing
IM10 processes personal data only where necessary for:
- Providing contracted platform services
- Managing academy subscriptions
- Operating and securing the platform
- Obtaining user or parental consent
- Meeting legal and regulatory obligations
7. Sharing of Information
IM10 does not sell or rent personal data.
We may share information only with:
- MeshBA Solutions LLP (India) for technical development and support
- Secure cloud hosting providers
- Payment processing partners
- Government or regulatory authorities when legally required
All service providers handling data on behalf of IM10 are required to maintain appropriate confidentiality and security safeguards.
8. Data Retention
IM10 retains personal information only for as long as reasonably necessary to:
- Deliver platform services
- Maintain operational records
- Meet legal, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
User account and academy-related information may be retained during the active subscription period and for a reasonable operational period thereafter.
Student-related content and records may be removed upon verified request from the relevant academy, parent, or guardian, subject to applicable legal, operational, and platform integrity requirements.
9. User Rights
Users may request to:
- Access their personal data
- Correct inaccurate information
- Delete their information
- Restrict certain processing activities
- Withdraw previously provided consent
- Object to certain processing activities based on legitimate concerns or applicable privacy rights
Users may withdraw previously provided consent at any time by contacting IM10 through the official contact channels provided in this Policy. Withdrawal of consent will not affect processing already carried out prior to the request.
Requests may be submitted to: contact@im10.app
10. Data Security
IM10 uses reasonable technical and organizational measures to protect personal information, including:
- OTP-based authentication
- Encrypted HTTPS/TLS connections
- Secure cloud infrastructure
- Restricted administrative access
- Role-based access controls
11. Cookies and Analytics
The IM10 website may use essential cookies and analytics tools to improve website functionality and understand usage trends.
Users may manage cookie preferences through browser settings.
12. Updates to This Policy
IM10 may update this Privacy Policy periodically to reflect:
- Platform improvements
- Legal or regulatory changes
- Operational updates
The latest version will always be available on the IM10 website.
Continued use of IM10 services after updates to this Policy may constitute acceptance of the revised version where permitted under applicable laws.
13. Contact Information
For privacy-related questions or requests, please contact:
IM10 / MeshBA Ltd
AK 119, Slip Road Off Waiyaki Way, Westlands, Nairobi, Kenya
Email: contact@im10.app
Website: www.im10.app
